Job Description

About Qualstar: We're a growing, financially strong not-for-profit organization, proudly serving 70,000 members through their labor union associations. Headquartered in Bothell, WA, with 130 employees, we are known for our supportive, people-first culture and consistently high staff satisfaction scores.

About Our Contact Center Team: Imagine being part of a team with satisfaction scores in the top 15% of organizations surveyed! Our contact center team is a talented group of roughly 25 professionals who take pride in improving our members' financial lives. If you're passionate about service or financial education, this may be the place for you.

What You'll Do: As a Contact Center Representative, you'll connect with members and deliver exceptional service:

• Educate members about financial solutions tailored to their needs.
• Assist with Online Services, account inquiries, and troubleshooting.
• Handle a variety of calls, from basic questions to complex issues, with empathy and professionalism.
• Collaborate with Leads, Supervisors, and Managers to ensure seamless service.
• Contribute to friendly competitions and team goals while celebrating department wins.

Hear From Our Team: "In our Contact Center, we celebrate wins, like helping members save time and money. We take pride in listening, using empathy, and solving problems-from Online Services support to navigating complex issues. Strong communication skills and a love for helping people make this team a leader in member service."

Our Ideal Candidate: No banking experience? No problem-we provide training! If you enjoy connecting with people, solving problems, and working in a great environment, we want to hear from you. We're looking for candidates with the right attitude and enthusiasm.

Why Join Us? We offer an exceptional workplace with benefits designed for your growth and work-life balance:

• A Purpose-Driven Organization: Be part of a financially strong, not-for-profit team focused on giving back to members.
• Career Growth Opportunities: Advance at the pace you grow! With three levels of advancement, your progress depends on your skills-not someone else leaving.
• Incentive Bonuses: Earn monthly bonuses averaging $100, with top performers earning up to $300 extra.
• Comprehensive Benefits: Generous medical, dental, vision, and life insurance.
• Retirement Security: 401K contributions made on your behalf, plus matching options.
• Work-Life Balance: Set schedules and occasional six-hour Saturday shifts, paid as a full day.
• Flexible Holiday Options: Enjoy six paid federal holidays and five additional holidays you can work for double-time pay or a floating holiday.
• Paid Leave: Vacation and sick leave to support your well-being.
• Additional Perks: Employee loan discounts, free parking, a casual dress code (jeans and tennis shoes welcome), and access to amenities like a game room, quiet room, and latte maker.

Next Steps: If you're ready to join a dynamic team where you can make a difference and grow your skills, apply today! Tell us about yourself and why you're excited to improve members' financial lives.

Qualstar Credit Union is an Equal Opportunity Employer

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