Job Description

Cordia Resources by Cherry Bekaert has partnered with a healthcare company that is searching for a Customer Service Representative on a 3 month contract! This role will be on site in the Downers Grove/Lombard, IL area with free parking.
PAY 20-22/hr.

CSR Role:

We’re looking for two temporary Customer Service Representatives (CSRs) to support appointment scheduling and customer communications over an 8–12-week assignment. Looking for friendly individuals with great phone etiquette, basic computer skills, and an ability to follow straightforward processes.

Candidate will be responsible for:

• Outbound & Inbound Calls:
• Contacting individuals to schedule, confirm, or reschedule appointments.
• Answer incoming calls for changes or general questions.
• Use our web-based appointment scheduling tool to book, move, or cancel meetings and appointments.
• Track no-shows and follow up as needed.
• Log each call outcome into the appointment system.
• Add brief notes when exceptions arise.
• Monitor internal notes and escalate any issues beyond scope.
• Other duties as assigned.

Candidate should have the following background:

• Recent graduate (4 year or 2 year degree) OR at least 1 year of Customer Service / Appointment Setting experience.
• Clear, professional voice; comfortable handling high-volume calling.
• Comfortable learning new technologies and web-based applications.
• Be detail-oriented: Accurate, concise documentation without overthinking.
• Dependable: Reliable attendance, prompt follow-up, and adherence to call scripts.
• Positive Attitude: Patient, empathetic, and ready to escalate complex inquiries.
• Available to work M-F on site from 8-4 or 9-5.
• No weekend work needed!

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