Job Description

Position: Director, Donor Engagement and Communications

Program: Development Operations

Department: Development

Reports to: Chief Development Officer

Compensation: $117,000 - $123,500 Annually

Status: 100%, Full-Time, Regular, Exempt

Probation: 180 days

Benefits: Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan

CENTER’S MISSION: Building a world where LGBTQ+ people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Center’s Development department is responsible for the fundraising to support the Center’s many programs and services that are not financially supported by government grants. The department raises nearly $20 million through individual gifts, private foundation grants, and estate and legacy gifts, as well as several fundraising events which include major events, such as the Center Gala.

JOB SUMMARY: The Director, Donor Engagement & Communications is a key member of the Development team, responsible for designing and executing communication strategies that advance the Center’s fundraising priorities and donor engagement goals. This role stewards donors contributing $1–$1,499 annually, fostering their growth within the donor pipeline. Collaborating with Marketing & Communications and program teams, this position develops donor-centric content, manages digital outreach, oversees stewardship programs, and drives fundraising initiatives to enhance retention and support. Additionally, it ensures brand alignment and leverages market research to refine engagement strategies.

% of Role ESSENTIAL FUNCTIONS

40% Marketing & Communications Strategy

• Develop and implement annual marketing strategies to enhance visibility, donor reach, and brand awareness.
• Create compelling donor-focused content, including impact reports, solicitation materials, acknowledgment letters, newsletters, and annual reports.
• Oversee email campaigns, donor-specific web content, and social media strategies to engage and retain donors.
• Identify and amplify donor and beneficiary stories to convey organizational impact.
• Ensure all donor communications align with branding and messaging guidelines.
• Analyze donor demographics and behaviors to refine communication strategies.
• Develop and manage an annual donor communications calendar.

30% Donor Engagement & Stewardship

• Oversee strategies to steward and cultivate donors contributing $1–$1,499, ensuring sustained engagement and growth.
• Design and implement a targeted fundraising program with meaningful touchpoints for this donor segment.
• Collaborate with the major gifts team to identify opportunities to move donors up the giving pyramid.
• Partner with the Donor Stewardship Associate to develop personalized stewardship activities, such as thank you notes, milestone acknowledgments, and impact updates.
• Monitor and analyze giving patterns to inform strategy and identify trends.
• Work with the CRM manager to track engagement activities and donor progression.
• Align donor engagement initiatives with broader fundraising goals, facilitating seamless donor transitions to higher giving levels.

20% Campaign & Budget Management

• Coordinate fundraising campaign execution, including timelines, resources, and deliverables.
• Monitor and allocate resources within the development department’s communication efforts.
• Evaluate and refine workflows to streamline processes and ensure timely delivery.
• Collaborate with development and marketing teams to ensure seamless project execution.

10% Leadership and Management Responsibilities (Budgetary & Direct Supervisory)

• Lead regular team meetings to track progress, share best practices, and address challenges.
• Supervise and mentor the Donor Stewardship Associate, setting clear goals and performance metrics.
• Ensure the Donor Stewardship Associate has the tools, training, and resources needed for success.
• Review monthly results and adjust year-end projections to achieve budgeted goals.
• Interface with the CEO, Development, Administration, Marketing & Communications, and program staff to advance organizational goals.
• Serve as a member of the Development Leadership Team and contribute to overall fundraising strategy and implementation.
• In close coordination with the Chief Development Officer, develop annual revenue and expense budgets.

REQUIRED QUALIFICATIONS

• Experience working with the LGBTQ community and familiarity with issues of relevance to LGBTQ people.
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
• Minimum 4 years’ experience in development, marketing, or annual fund.
• Strong communication and interpersonal skills with a high level of attention to detail.
• Proven ability to work in a collaborative team environment.
• Willing and able to work evenings and weekends as required.
• Proficiency with Microsoft Office Suite, Salesforce, and Social Media Platforms.
• Ability to lift up to 20 lbs.
• Access to reliable transportation.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact jobs@lalgbtcenter.org.

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