Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position will be on-site at Hyatt Centric the Woodlands, a 72-room property located in the heart of The Woodlands’ open-air Market Street mall.

Reporting directly to the Director of Operations, the Executive Housekeeper will oversee all aspects of housekeeping operations, ensuring the highest cleanliness standards in all areas of the property. This position requires strong leadership skills, attention to detail, and the ability to collaborate effectively with department heads, guests, and team members.

Key Responsibilities:

• Plan and manage short- and long-term housekeeping operations, including budgeting, labor cost management, and achieving service objectives.
• Lead the housekeeping team by providing comprehensive training, scheduling, and mentorship to ensure consistent delivery of Hyatt’s service standards.
• Develop and maintain par levels for housekeeping and laundry supplies, ensuring cost efficiency and availability.
• Maintain and execute a rigorous inspection program to uphold cleanliness and maintenance standards in guest rooms and public areas.
• Foster interdepartmental collaboration to ensure seamless operations and guest satisfaction.
• Manage vendor relationships for linens, supplies, and equipment, ensuring competitive pricing, timely delivery, and proper maintenance.
• Adhere to and enforce safety, security, OSHA, and ADA policies and procedures.
• Recruit, coach, and counsel team members to uphold Hyatt’s culture of care and professional excellence.
• Inspect guest rooms regularly, ensuring VIP guests and special requests, such as turndown services, are handled in accordance with Hyatt standards.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Demonstrated ability to mentor and lead a multilingual and multicultural team
• Excellent communication and problem-solving skills to address guest requests courteously and
• efficiently
• 2 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Bilingual in English and Spanish preferred

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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