Job Description

Requisition No: 849593 

Agency: Children and Families

Working Title: GOVERNMENT ANALYST I - 60069910

 Pay Plan: Career Service

Position Number: 60069910 

Salary: $59,300.00 

Posting Closing Date: 04/07/2025 

Total Compensation Estimator 

This is an Open Competitive Opportunity

DESCRIPTION

The incumbent in this position will assist Department program areas to identify, define, enhance, and shape technology solutions that will maximize value delivered for both Department stakeholders and the children and families they serve. This scope of work includes defining strategy with proposed and existing technology solutions, informing the needed technology and enhanced technology to support, and defining goals and requirements for programs and projects or supporting continuous improvement in implemented technology, processes, and customer service. Type of analysis to include business value/benefit(s) realization, fit-gap analysis, defect and enhancement (backlog) monitoring and advisement, and customer service processes and improvements. This position functions as a Government Analyst 1 working directly for the Senior Management Analyst II (SES) FTE within the Office of Information Technology Services (OITS). This position serves as a business, compliance, service, and technical analyst that supports technology projects directed by the Director of Information Technology for Family and Community Services. This position will be working from the DCF Headquarters building in Tallahassee, Florida.

This position works with customers, stakeholders, contracted partners, and peer teams and agencies to ensure compliance to business and technical requirements through the application of various types of analysis, quality assurance, continuous quality improvement, and customer service methodologies. The incumbent achieves operational objectives by guiding and supporting quality and customer-service standards and needs, resolving identified gaps and problems, determining needed improvements in existing technology, and implementing change through the application of enhanced technology.

EXAMPLES OF WORK PERFORMED

(Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

• Serve as a liaison between the DCF OITS FCS Application Division and Department programs to gather, document, and secure business owner approval on requirements for proposed and new technology solutions and/or changes to current systems and applications.
• Serve as a liaison between the DCF OITS FCS Application Division and Department programs to evaluate, organize and recommend enhancement and defect (backlog) requirements and prioritization.
• Work directly with technology users to troubleshoot and resolve user application issues.
• Participate in post-implementation quality assurance, data analysis, issue triage, issue resolution, and production support.
• Works directly with the FCS Director and Deputy Director to improve service to the Department programs and end users experiencing challenges using implemented systems and applications.
• Works in conjunction with in-house and third-party technical staff in the development of design specifications and testing plans.
• Develops test cases and coordinates system and user acceptance testing with IT developers and business teams.
• Ensures that entries into the defect and change management tracking system(s) are well written, complete, and up to date.
• Ensures that service tickets are addressed timely and accurately based on program prioritization and needs.
• Coordinates and validates production deployments.
• Prepares or assists in the preparation of user documentation or instructions. Conduct training or provide materials for training of staff relative to systems.
• Ensures that system documentation is kept up to date including best practice guides, knowledge banks and process charts.
• Other - Perform other duties as required.

MINIMUM QUALIFICATIONS

• A minimum of 1 year of experience in business analysis or similar.
• A minimum of 1 year of experience in software application lifecycle management.
• A minimum of 1 years of experience in business process monitoring/management and/or business analysis.
• A minimum of 1 year experience in technical writing.
• A minimum of 2 years of experience in a position supporting or engaged in health and human services.
• A minimum of 1 year of experience in providing customer service, technical assistance, training, etc.
• Ability and willingness to work a flexible work schedule, which may include working in the evenings, weekends and or holidays.

PREFERENCES

• A bachelor’s degree (or higher) in an appropriate field
• 2 or more years of experience in the Information Technology field.
• 2 or more years of experience working in child or adult protective investigations, or child welfare case management.
• 1 year of experience utilizing Azure DevOps (ADO).
• 1 year experience in managing system/application User Acceptance Testing (UAT).
• 1 year of experience in proficiently using a current Department business system/application that includes Florida Safe Families Network (FSFN), APS SAFE, and Florida Comprehensive Child Welfare Information System (Fl CCWIS).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (KSA's)

• Knowledge of techniques of systems analysis and design
• Knowledge of Software Development Lifecycle Application
• Knowledge of flowcharting techniques
• Knowledge of operations, procedures, and systems
• Skills in use of desktop software; Skilled at writing documentation and user manuals
• Ability to process information logically
• Ability to analyze and interpret data
• Ability to identify and define business needs
• Ability to prepare business requirements and functional specifications
• Ability to plan, organize and coordinate work assignments
• Ability to communicate technical information effectively
• Ability to establish and maintain effective working relationships with others

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

Selective Service : All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:

Florida Retirement System (FRS) : If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

Veteran’s Preference : Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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