Job Description

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Patient Care Coordinator

Department: Bridge Clinic- Psychiatry

Schedule: Full Time; Evening/Weekend

Week 1: Monday-Friday 11:30-8:00pm, Saturday & Sunday off

Week 2: Saturday & Sunday 9:00am-5:00pm, Tuesday-Thursday 11:30-8:00pm, Monday & Friday Off

POSITION SUMMARY:

Under the supervision of the Manager of Operations, the Patient Care Coordinator will support the needs of the patients we serve with dignity and respect. This role serves as a liaison for patients in communications regarding care rendered in the program. Serves as a liaison with patients facilitating access to care, gathering information for phone screening, registration, and intake reporting paperwork.  Schedules appointments, verifies demographics and financial information, outreach to patients who have been referred to the clinic, check-in and check-out clinic patients. Facilitates communication between patients and program staff including nurses, program manager, and providers.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.
• Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.
• Updates patient registration data and schedule follow up appointments as needed.
• Outreach to patients who have been referred to the clinic.
• Check-in and check-out clinic patients.
• Act as Medical Assistant as needed. (check blood pressure, height, weight, and document in patient's medical record)
• Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
• Completes drug screens. Maintains calendars for assigned personnel.  Attends clinical meetings as a team member. May assist with minutes, planning, and input. Assist with clinical materials such as: charts, folders, consents, educational materials. Meets with patients and collects screening information at intake, and quarterly for program evaluation purposes.
• Maintains an adequate inventory of office and medical supplies and places orders as needed. Performs all general office duties such as photocopying, filing, and sorting mail.  Opens, reviews and distributes interoffice mail. Brings priority items to manager of operations attention. 
• Operates standard office equipment i.e. fax, telephone, copier.  Assists in the care and maintenance of department equipment and supplies. Reports any malfunctioning equipment to IT Help Desk or appropriate department.
• Maintains work area and equipment in a neat and orderly manner; organizes work area for efficiency and safety.
• Attends and participates in meeting and/or committees, as required. Routinely handles large amounts of sensitive, confidential information and maintains confidentiality.
• Assist with onboarding and training new administrative team members.

Meets hospital-wide standards in the following areas:

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care can be provided.
• Utilizes hospital’s Values as the basis for decision-making and to facilitate the division’s hospital mission.
• Follows established hospital infection control and safety procedures
• Analyses problems in order to determine appropriate course of action and offers constructive suggestions to improve efficiency in office operations. Develops competencies as related to position. Performs other administrative tasks as needed. Complies with all requirements of RESPECT
• Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. additional duties may be asked of this position as needed.).

JOB REQUIREMENTS

EDUCATION:

• High School diploma required. Associate degree or bachelor’s preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Medical Assistant degree desired, but not required.

EXPERIENCE:

• All incumbents must have medical office experience and/or customer service experience as follows:
• HS/GED plus 3 + years or
• Associates plus 2 years or
• Bachelors plus 1-year medical office experience and/or customer service experience.

KNOWLEDGE AND SKILLS:

• Medical knowledge, addictions a plus, assessment abilities, communication and people skills.
• Front desk experience in a healthcare setting preferred.
• EPIC experience.
• Behavioral health experience preferred.

Equal Opportunity Employer/Disabled/Veterans

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