Job Description

At Orora Visual, we are experts in visual communication and believe our products touch lives. From inception to execution using end-to-end technology, our team manages marketing campaigns through the design, prototyping, color management, production, finishing, complex kit-packing, distribution and reporting—all while offering our customers coast-to-coast support and exceptional speed to market. With production facilities across the United States, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

Position Summary

Works as a team with Sales, Account Managers, and Production to meet and exceed the expectations of the customer. Required to build strong relationships with sales/customers and production team, to ensure accurate and on time completion of all projects.

Primary Duties and Responsibilities

• Writes up and processes job tickets based on estimate, quote, PO, art and special instructions provided by Sales. Maintains an updated ERP doc as well.
• Works with Account Managers to field customer inquiries when the salesperson is out of the office or is otherwise unavailable.
• Maintains daily status of all jobs they are handling to know where job is at all times.
• Maintains direct contact with Scheduling concerning delivery date, job status, and job progress. Communicates any job problems and changes to production personnel.
• Works directly with preflight, planning, prepress, library and all production departments to troubleshoot and solve problems on job using critical thinking skills.
• Communicates any job problems and changes to Sales Representative and/or customer including, but not limited to, specifications, art, schedules, application, etc.
• Facilitate communication between the customer and functions performed by our pre-press departments (Library, Art, and desktop) to meet customer deadlines.
• Obtains authorization from Sales for additional costs that have been requested or incurred to the job and creates/handles change orders.
• Calls huddles as needed to facilitate job communication with Production and perform kit checks.
• Communicates potential job issues to their production meeting advocate prior to the AM meeting to state job schedule concerns and relay pertinent information to production.
• Complete an accurate billing summary/pre-invoice for Billing Coordinators based on information provided from sales.
• Enter shipping information into Monarch via manually, excel spreadsheet for import, or IX database. Also, send customer tracking information, packing slips, BOL, etc. after job has shipped.

*Other task and duties may be assigned at your supervisor’s discretion.

Qualifications

Education, Skills, Experience & Abilities:

• High school diploma, general education degree or equivalent.
• Computer experience, Microsoft Office products experience – Strong Excel Skills a Must
• Experience working with customers and Sales
• Project management experience
• Quality focus, problem solving, phone/email, resolving conflict, and multi-tasking skills
• Knowledge of print terminology a plus, but not required

Physical Demands & Work Environment

This job operates in an office environment. However, frequent trips to the production floor and other buildings is expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; drive; and see.

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

• Medical
• Dental
• Vision
• Generous PTO
• 401(k)
• Profit Sharing
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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