Job Description

At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?


Lowell General Hospital Public Safety is dedicated to Delivering Safety and Service Excellence! Public Safety officers work collaboratively within the department and with other services to create a system of quality health care. Public Safety officers serve as immediate and first responders to crisis situations on a daily basis, and document all safety and security incidents in accordance with department policies and procedures. Officers conduct proactive patrols of all hospital buildings and grounds: preventing theft, vandalism, illegal entry, fire, and bodily harm to patients, visitors, and staff. Significant training is provided in the areas of crisis intervention, de-escalation, defensive tactics, emergency management, and life safety. Growth opportunities available within our Public Safety Department to further develop skill sets through training, experience and education.

Hours: 32 hours per week

Friday - Monday, 2nd shift (230p-1030p)

Weekend & Holiday shifts required

Location: Main Campus - Lowell General Hospital
Must be available to train during the week for 2-3 weeks for department orientation purposes

Job Duties & Responsibilities:

• Demonstrates proper actions during patient crisis interventions, designed to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
• Plays an integral part in providing compassionate, empathetic care for patients, visitors and staff.
• Possesses the ability to serve as a first responder to emergency incidents encountered on external grounds, parking lots and parking garages; in accordance to BLS for Healthcare Providers, Stop the Bleed, and nasal naloxone administration training.
• Conducts proactive patrols of all hospital buildings and grounds: preventing theft, vandalism, illegal entry, fire, and bodily harm to patients, visitors, and staff. Be able to satisfactorily complete required crisis intervention, defensive tactics and life safety trainings pertinent to a first responder’s role.
• Identifies and reports all safety, security, and facilities issues in a timely manner.
• Officers are knowledgeable of all CODE responses for Security Officers, and can adequately explain and demonstrate proper roles and documentation.
• Effectively completes mandatory internal patrols of all campus buildings, and external vehicle / foot patrols of all grounds and parking areas, including all applicable off-site properties
• Completes detailed fire prevention rounds, checking for and addressing obstructions of equipment and exits and items stored in corridors impeding egress. Satisfactorily completes fire extinguisher /hose monthly inspections in accordance with established requirements.
• Maintains active certifications in CPI Nonviolent Crisis Intervention and AVADE Workplace Violence Prevention programs. Emergency Medical First Responder training available to officers as growth opportunity within Security Department.
• Maintains current knowledge in all areas of safety and security.

Minimum Qualifications:

1. High School diploma or equivalent.

2. Valid state issued driver’s license.

3. Must successfully obtain IAHSS basic certification as a Healthcare Security Officer within 1 year of hire.

Preferred Qualifications :

1. Graduate of an approved law enforcement training program or Police Academy.

2. Associates degree in Criminal Justice or related area.

3. Experience in military, security, or police.

4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications.

Physical Requirements:

1. Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.

2. Climb multiple flights of stairs.

3. Lift fifty (50) pounds alone.

4. Able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.

5. Some exposure to the elements during regular rounds.

6. Ability to work long, irregular, and odd hours required. Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.

7. Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.

8. Exposure to various areas containing hazardous material and radioactive substances when performing patrols.

9. Frequent contact with patients, visitors, and employees.

10. Able to work in confined or open environments.

11. Able to work independently or in a team environment.

Skills & Abilities:

1. Proficient in communicating, reading, and writing in English.

2. Basic Computer Skills required.

3. Ability to multi-task and meet established deadlines.

4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.

5. Skills and abilities related to emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).

6. Trustworthy, helpful, friendly, courteous, and disciplined.

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

• Competitive salaries & benefits

• 403(b) retirement plan with hospital match

• Tuition Reimbursement

• Opportunities for growth

• Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

Job Tags

Similar Jobs