Job Description

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

Role Overview

As the Vice President of Account Management , you will lead Botify’s US-based account management team, overseeing the success and growth of our client relationships. You’ll be responsible for developing and executing a client-first strategy, working closely with our Sales, Customer Success, and Product teams to ensure Botify’s solutions are effectively driving client satisfaction and ROI.

This is a leadership role that requires a strategic mindset, deep SEO knowledge, and a passion for delivering exceptional service to clients. You will have the opportunity to shape the vision for account management, lead a high-performing team, and collaborate with stakeholders across the organization to enhance our offering. This role will be based in our New York office, with a 3 day per week in-office mandate.

Your responsibilities:

Strategic Growth:

• Identify, nurture and convert opportunities for expansion and upsell, while maintaining strong and trust-based client relationships. 
• Own client retention for the USA region.

Leadership & Strategy:

• Lead and scale the Account Management team in the USA, ensuring alignment with overall business objectives and customer success goals.
• Develop and implement strategies to improve client retention, satisfaction, and growth.

Client Relationship Management:

• Own high-level relationships with key clients and serve as their trusted strategic advisor. 
• Anticipate client needs, proactively identify opportunities, and ensure Botify’s solutions are driving value.

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, Product, Success and Consulting teams to deliver seamless client experiences, optimize processes, and drive long-term business growth.

Team Development:

• Build, mentor, and inspire a high-performing team of Account Managers.
• Provide guidance, performance feedback, and have an always-on approach to supporting career development conversations and opportunities.

Client Success Metrics:  

• Define, measure, and report on KPIs related to client health, satisfaction, retention, and revenue growth. 
• Regularly present reports to senior leadership, showcasing team performance and impact.

Thought Leadership:

• Stay ahead of industry trends, particularly in SEO and organic search, to ensure Botify remains a trusted leader and innovator in the space.

Your qualification:

Experience:  

• 10+ years in account management, customer success, or related roles, with at least 5 years in a leadership position, ideally in the SaaS, tech, or SEO space.

Commercial Expertise: 

• Strong track record of leading successful commercial teams, with deep expertise in retention and growth forecasting, negotiation, deal structuring, account strategy and territory management.

Strategic Account Planning:  

• Develop and implement comprehensive account plans for key clients, including identifying growth opportunities, potential risks, and tailored value propositions.

Leadership Skills:  

• Proven track record of building, leading, and developing high-performing teams, with an emphasis on collaboration, coaching, and performance management.

Client-Focused:

• Strong client relationship skills with the ability to build and maintain long-term strategic C-level partnerships, balancing client needs with business objectives. 
• Proven track record of success in managing large, complex accounts and achieving revenue targets, as well as understanding the need for differentiation in approach for the lower end of the portfolio.

Strategic Thinking:

• Ability to develop and execute data-driven strategies that align with both client and business goals.

Communication:

• Excellent written and verbal communication skills, with the ability to present to C-level executives and stakeholders.

Location: This role is based in New York, with a flexible hybrid work model available.

• Proven analytical skills to evaluate customer data and identify growth opportunities
• Fluency in CRM systems, Customer Success Platforms, and sales methodologies

What we offer:

• Unlimited Time Off
• 11 company holidays
• 16 weeks of parental leave
• Summer Fridays
• ClassPass Subscription
• Team building events and initiatives
• Flexible work policy
• Commuter benefits
• 401k
• Health and Wellness perks

Salary:

On Target Earnings (salary + bonus): $350,000 to $400,000

We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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