Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description:

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.

Overview:

The PBX Agent is responsible for handling all incoming calls, guest inquiries, and internal communications with professionalism and efficiency. While primarily focused on PBX duties, this role will assist the Front Desk during high-occupancy periods, breaks, or as directed by the Front Office Manager. The ideal candidate will have strong multitasking abilities, excellent communication skills, and a commitment to delivering outstanding guest service.

What you’ll do :

• Answer all incoming phone calls promptly (within three rings) with a courteous and professional demeanor.
• Qualify callers to ensure proper call transfers and assist when possible.
• Provide a warm greeting and farewell, ensuring guests feel valued.
• Manage wake-up call requests following the script to enhance the guest experience.
• Keep up with Zingle messages in collaboration with the Front Desk team.
• Monitor and respond to "Contact Us" emails, addressing inquiries or forwarding them to the appropriate person.
• Keep the team informed by forwarding emails to the front desk distribution list with status updates.
• Maintain up-to-date in-house information by running the Emergency Report and In-House Listing every two hours.
• Monitor and distribute incoming faxes.
• Stock paper in copiers and printers to ensure smooth operations.
• Assist the Front Desk with check-in and check-out during peak times, ensuring accurate records, fulfilling special requests, and processing payments.
• Assign rooms for guests receiving amenities, marking them accordingly in the system.
• Process charges such as water and laundry fees as needed.
• Pull and alphabetically file departing registration cards using the Departure Report.
• Provide support to the Front Desk team by covering breaks and assisting during busy periods.
• Address and resolve guest concerns efficiently, ensuring a positive outcome.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

COMPENSATION:

$19.00-20.00 /hour

 

BENEFITS: We provide full-time benefits to hourly employees that work 30 or more hours per week.

 

All employees (Including Part-Time ) receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line.

 

Full-Time employees receive Medical with Employer Contribution, Vision, Dental, Life, Pet, and Accident Insurance as well as 401kwith 3.5% employer match of 1st 6% associate invests, Fully vested immediately, Paid Time Off, hours a year WA State Paid Sick Leave, and discounts on all our portfolio of hotel stays.

PTO ACCRUAL (includes Holiday hours that can be use for personal PTO) 

Hire to one year: 88 hours/year, 120 Max (.04231 X All Hours Paid)
1 years/Less than 5 years: 128 hours/year, 160 Max (.06154)
5 years/Less than 10 years: 168 hours/year, 200 Max (.08077)
10+ years: 208 hours/year, 240 Max (.10000)

HOURS:

Part time, up to 29 hours per week

This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. A flexible schedule that can move between shifts and days as needed is highly desired.

 

 

LOCATION: Stevenson, WA

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camus, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

Qualifications:

A minimum one-year customer service-related experience

Refined verbal and written communication skill

Ability to work in a fast pace setting

Able to demonstrate and maintain consistent and efficient performance.

Able to accomplish projects in a timely manner.

Ability to assist and lead in emergency situations (medical, fire, etc)

Compensation Range: The compensation for this position is $19.00/Hr. - $20.00/Hr. based on qualifications and experience.

Job Tags

Hourly pay, Holiday work, Full time, Part time, Immediate start, Worldwide, Outdoor, Flexible hours, Shift work, Night shift, Weekend work,

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